| How do I know which Planner I have? |
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| Which credit cards to you accept? |
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| Is my credit card transaction secure? |
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| Which planner size do I have? |
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| I have available credit on my credit card -- why isn’t my order going through? |
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| Does QuoVadisUSA.com ship to Alaska and Hawaii? Does QuoVadisUSA.com ship internationally? |
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| How long will my order take to receive? |
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| What is QuoVadisUSA.com's return policy? |
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| How do I know which Planner I have? |
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| Quo Vadis Planners have their name bolded on the first printed page e.g. Executive, Prenote, Trinote., etc. Exacompta planners have their name printed on top of the first printed page e.g. Space 17, Space 24, Daily Pocket,etc. If you're not sure what size you have, e-mail us at questions@quovadisusa.com; we'll be happy to help you.
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| Which credit cards to you accept? |
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| Is my credit card transaction secure? |
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| Yes, we have the highest level, 128 bit encryption, of security in place. To keep your private information secure and protected. |
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| Which planner size do I have? |
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It's easiest to make sure you order by name, look at your current planner and if it’s an Exacompta Planner the particular type will have its name printed on the top of the first printed page. For Quo Vadis the particular type will be printed in Bold on the first printed page.
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| I have available credit on my credit card -- why isn’t my order going through? |
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| Your billing information must match your credit card statement. Your name and address must exactly match what you have on file with your credit card company. |
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| Does QuoVadisUSA.com ship to Alaska and Hawaii? Does QuoVadisUSA.com ship internationally? |
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Yes! QuoVadisUSA.com ships everywhere in the United States including P.O. Boxes and Military addresses. However we do not ship internationally.
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| How long will my order take to receive? |
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Most orders leave our warehouse within 72 hours and are delivered within 5 to 10 business days. Occasionally some items may be temporarily out of stock. You will be offered a chance to wait a few days for the item to come back into stock, be offered a comparable item or to cancel your order. You may always log into your account to see the current status of your order. After your order ships you will receive a tracking number via email. You can also email us at questions@quovadisusa.com to get a status update.
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| What is QuoVadisUSA.com's return policy? |
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| Articles will be accepted for credit, when returned in salable condition within fifteen days of purchase, and accompanied by the original invoice, for the full amount less shipping and handling charges. Gift recipients are entitled to a nonrefundable merchandise credit. |
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